Important: Please Read

If you need to contact us, please submit a Support Ticket.

These General Terms & Conditions and the Service Specific Terms & Conditions, the Acceptable Fair Use Policy and any information relating to the Service/Package/Domain Management purchased from forms the Agreement between Us. If any of these General Terms & Conditions are inconsistent with any terms set out in Service specific terms & conditions, the Service specific terms & conditions shall prevail.

You acknowledge and accept that Your use of the Services must be in accordance with the Acceptable Fair Use Policy which
can be viewed below.

1. Definitions

1.1 “Agreement” means any agreement to which these terms & conditions are incorporated.

1.2 “” means Robert & Jane Newbould GbR t/a at Vorderdorfstraße 28, Menzenschwand. 79837. Germany.

1.3 “Package or Plan” means a collection of Services.

1.5 “Pay Annually” means 1 year minimum term commitment annual payment option.

1.6 “Charges” means the Charges for the Services set out in order form or as otherwise notified to You.

1.7 “Services” means the Services to be provided by

1.8 “You/Your” means the person or company who purchases Services from

2. Duration and Automatic Renewal of Services

2.1 Unless specifically stated to the contrary in the details of the Service and/or Plan/Package You purchase, all Services for which payment is required on an annual basis are provided for a fixed annual term. The term will automatically renew on its anniversary date and continue for successive further annual period determined by your initial order, unless terminated in accordance with these General Terms & Conditions or the Services or Package specific terms.

2.2 Please be aware that unless You terminate the Services in accordance with clause 3 below, the Services will automatically
renew on the anniversary date of the contract for a successive term and You will be responsible for a further 1 years charges, if you choose to terminate Products/Services any time after the anniversary date of the contract You will still be required to pay the Charges for the remaining period of the then current term.

3. Cancellations

3.1 You are entitled to cancel the Services by submitting a cancellation request to our accounts team via the Accounts & Support panel no less than 7 days prior to the anniversary date of the contract term of the Services or Package you have purchased.

Once you cancel a hosting package, your website and any email addresses associated with the domain name(s) on your account will stop working and all data associated with that hosting account (including web pages, databases, e-mail configuration and storage) will be removed from our servers.


Your request will be passed to our customer care team, who will contact you to finalize the closure of the package.

Please note: by signing up for any of our services you agree to be bound by all terms and conditions.

3.3 reserves the right to cancel and/or suspend Your Service at any time without notice if You breach these General Terms & Conditions and/or Service Specific Terms & Conditions and/or our Acceptable Fair Use Policy.

4. Refunds

4.1 Charges are due on an annually pre-pay basis and are non-refundable (except for hosting services which have a 30 day money back guarantee).

4.2 In the event that cancels Your Service for reasons other than Your breach of contract, You will be
entitled to a pro rata refund based upon the remaining period of Your current contract term.

4.3 If You contravene Your Agreement with, a refund will not be issued in the event of a cancellation by either party.

5. Payments

5.1 All Services and Packages/Plans must be paid for in advance in accordance with the specific provisions of that Service or Package.

5.2 You will be invoiced the Price again prior to the anniversary date of the contract term unless You have cancelled the Services in accordance with cancellations procedure set out in clause 3 above. Payment of the Price can be made by clicking the link in the invoice email and following on screen instructions.

5.3 reserves the right to change the Charges and/or nature of its Services by giving You written notice of those changes. Notice of changes to Charges and/or Services will be given by e-mail to the e-mail address held in Your Account. If You have already purchased a particular Service then the change in the Price or nature of that Service will only become effective when the Service reaches the end of its current term. You will be charged the new Price when the Service is automatically renewed at the end of the current term.

5.4 All payments must be made in EUR by PayPal.

5.5 You warrant that You are lawfully authorised to make payment using the payment card or facility You disclose to In the event that You are not the named card holder, You acknowledge that You and the party who is the named card holder both accept Terms & Conditions and are jointly and severally liable for the payment of all Charges for which payment will be taken from the payment method, the details of which You have provided. You will indemnify and hold harmless in the event that the cardholder or issuer declines any transaction for payments to, including all of costs in administering Your non-payment and obtaining payment of those Charges due.

5.6 Where You provide with information relating to a third party, including but not limited to the use of their payment details, either in accordance with clause 5.5 above or for any other purpose, You warrant that You have obtained express consent from the third party for to use their information and you consent that we may share your information, including but not limited to the Services You have purchased, to enable the third party to ascertain the terms of your Agreement with Us and why we are authorised to take payment from the third party’s payment card or PayPal account, if necessary, to contact the third party for the purposes of this Agreement.

5.7 reserves the right to suspend Services until payment is received in full and all outstanding debt is cleared. Any non-payment of an invoice may be subject to a €5 administration charge. You are responsible
for all money owed on the account from the time it was established until accepts Your cancellation

5.8 You are required to have a valid email address and PayPal account registered to Your account at all times.

5.9 PayPal – Payments processed by PayPal are subject to PayPal’s terms and conditions of Service, and makes no representations or warranties with respect to those Services.

5.10 No bills or invoices will be sent by regular mail. All invoices will be sent directly to You via email shortly after the purchase or automated renewal transaction is completed.

5.11 If You fail to pay all Charges due, reserves the right to interrupt, suspend or cancel the Services to You. Such interruption, suspension or cancellation does not relieve You from paying all Charges which are overdue and payable to

6. Chargebacks

6.1 If You withdraw any payments made via your PayPal account (a “chargeback”) You may be subject to a administration fee of €50, should deem the chargeback to be unfair. also reserves its right to defend such chargebacks and recover the original monies from You or PayPal.

6.2 If a chargeback is made, reserves the right to interrupt, suspend or cancel the Services. Such interruption, suspension or cancellation does not relieve You from paying the original Charges which are overdue and
payable to

7. Appropriate Service Use

Usage of services requires agreement with the following policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use.

7.1 reserves the right to refuse Service and/or access to its servers and/or Services to anyone.

7.2 does not allow any content which breaches our Acceptable Fair Use Policy to be stored on its servers.

7.2.1 The Hosting Services comprise the provision of web space on our servers to enable you to upload pages and files
for the purpose of publishing websites.

7.2.2 In the case of Hosting Services that allow you ‘unlimited’ server space, this is for normal routine “non-file-distribution” web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of five (5) gigabytes per calendar month. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.

7.2.3 You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services that;

7.2.4 in any way that breaches any applicable local, national or international law or regulation;

7.2.5 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

7.2.6 for the purpose of harming or attempting to harm minors in any way;

7.2.7 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards:

These content standards apply to any and all material that you allow to be hosted through the Hosting Services and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Material as well as to its whole.

The material must:
be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and Germany and in any country from which they are posted.
Material must not: Contain any material which is defamatory of any person; Contain any material which is obscene, offensive, hateful or inflammatory; Contain any material that is pornographic; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark of any other person; be likely to deceive any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; promote any illegal activity; be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person; give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

7.2.8 You are NOT to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM); Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings, malicious email, including but not limited to ‘mailbombing’ (flooding a user or site with very large or numerous pieces of email) and ‘trolling’ (posting outrageous messages to generate numerous responses), subscribing someone else to a mail list or removing someone else from a mail list without that person’s permission is prohibited. accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider.

NOTE: operates under a strict one-warning policy regarding unsolicited e-mail, unless the violation is of such nature that the account, in our sole discretion requires immediate termination, in which event service will be immediately terminated.

7.2.9 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect
the operation of any computer software or hardware.

7.2.10 your use of the Hosting Services, you may not:

7.2.11 use more than 5 % of our server’s processing capacity. There are numerous activities that could cause such problems, including (but not limited to) CGI scripts and intensive FTP, PHP or HTTP operations;

7.2.12 run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd;

7.2.13 run any type of web spider or indexer; including (but not limited to) GoogleCash and AdSpy;

7.2.14 run any software that interfaces with an Internet Relay Chat network;

7.2.15 run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers.

7.2.16 participate in any file-sharing/peer-to-peer activities;

7.2.17 run any gaming servers;

7.2.18 run cron entries or other scheduled tasks other than by configuring them through our control panel.

7.2.19 give away web space under a domain (including giving away free websites)

7.2.20 operate a proxy website or service.

7.2.21 As a remote file host for other websites.

7.2.22 You must not use the Hosting Services as an offsite backup facility.
Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that are not web-visible without giving notice to you.

7.2.23 All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, MSN, Yahoo and other large search engines.

7.3 Customers may not attempt to circumvent user authentication or security of any host, network, or account (‘cracking’). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, or probing the security of other networks.

7.4 Customers may not attempt to interfere with service to any user, host, or network (‘denial of service attacks’). This includes, but is not limited to, ‘flooding’ of networks, overload of a service, and any activity resulting in the ‘crash’ of a host.

7.5 Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user’s terminal session, via any means, locally or by the Internet.

7.6 Customers must safeguard their account passwords and keep all websites, code, scripts, programs, etc up to date to prevent unauthorized access to their account. Customer is liable for all resource fees incurred under customer’s account. If customer grants public write permissions to customer’s account, customer is liable for fees for disk space consumed by any others writing to the account.

7.7 Users who violate systems or network security may incur criminal or civil liability. will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

7.8 Refusal of Service based on the content being contrary to our Acceptable Fair Use Policy is entirely at the discretion of

7.9 reserves the right to move Your data to a different server without previous notice.

8. Scheduled Maintenance

8.1 To guarantee optimal performance on the servers, it is necessary for to perform routine maintenance. Such maintenance often requires taking Exchange servers off-line, typically performed during off-peak hours. will give You advance notice of maintenance requiring the servers to be taken off-line whenever possible. Details of maintenance and service updates will be posted on our Service Updates page.

9. Support

9.1 We will endeavour to provide a continuous high quality service. If You experience problems with Your Service, You should contact Support.

9.2 Please note we may require suspension of some of Services for short scheduled periods to carry out maintenance or repair to Services.

10. Reselling of Services

10.1 All Services are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting Services of their website to other parties.


11. Ownership of Data

11.1 All data created or stored by You within applications and servers are Your property. shall allow access to such data by only authorised personnel. makes no claim of ownership of any web server content, email content, or any other type of data contained within the account holder’s server space or within applications on servers.

11.2 You are responsible for backing up Your data.

12. Passwords

12.1 It is the account owner’s responsibility to keep his/her passwords confidential, and to change the password on a regular basis. is not responsible for any data losses or security issues due to stolen passwords. recommends that You use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly used choices (i.e. “12345”, “password”, etc.).

13. Passwords

13.1 Please note that whilst Your email is primarily used for billing purposes, reserves the right to email You information about enhancements to systems and product offerings. You can unsubscribe from marketing communications by emailing customer support.

13.2 We will not provide any of Your personal information to other companies or individuals. For more information about how we collect and use Your personal information please read our Privacy Policy

14. Disclaimers & Warranties

14.1 servers use software to back up your data/website several times everyday free of charge, your website may be able to be restored to an earlier point via the control panel or by contacting customer support, this is there as a safeguard and it should not be assumed that we will be able to recover all data, it is therefore up to the account holder to ensure they have a secure backup of all data. Whilst every attempt would be made in the unlikely event of any corruption or hardware failure, cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all Service interruptions caused by and its employees.

14.2 makes no warranties or representations that any Service will be uninterrupted or error-free. You accept all Services provided hereunder “as is” without warranty of any kind.

14.3 So far as permitted by law and particularly in respect of non-consumers, all implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the Services to be provided hereunder to the fullest extent permitted by law.

14.4 For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

15. Liability

15.1 shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.

15.2 will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.

15.3 No matter how many claims are made and whatever the basis of such claims, maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the Services in relation to which Your claim arises during the 12 month period prior to such claim.

15.4 None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of, its employees or its sub-contractors.

15.5 shall not be liable for any interruptions to the Services or outages arising directly or indirectly from:-

15.5.1 Interruptions to the flow of data to or from the internet;

15.5.2 Changes, updates or repairs to the network or software which it uses as a platform to provide the Services;

15.5.3 The effects of the failure or interruption of Services provided by third parties;

15.5.4 Factors outside of reasonable control;

15.5.5 Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties;

15.5.6 Problems with Your equipment and/or third party equipment;

15.5.7 Interruptions to the Services requested by You.

16. Force Majeure

16.1 shall not be responsible for any failure to provide any Services or perform any obligation under the Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether involving the workforce of (or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication Services generally, or other similar force beyond its reasonable control.

17. Non-Waiver

17.1 The failure of to require Your performance of any provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

18. Survival

18.1 The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable not with standing termination of the Agreement for any reason. However, neither party shall be liable to other for damages of any sort resulting solely from terminating this Agreement in accordance with its terms but each party shall be liable for any damage from any breach by it of this Agreement.

19. Notice

19.1 You agree that any notice or communications required or permitted to be delivered under this Agreement by to You shall be deemed to have been given if delivered by e-mail, in accordance with the contact information You have provided.

20. Governing Law

20.1 Your rights and obligations and all contemplated by this Agreement shall be governed by German, English and International law and You submit to the exclusive jurisdiction of the German, English and International Courts.

21. Legal Fees

21.1 If any legal action or proceeding, including arbitration, relating to the performance or the enforcement of any provision of this Agreement is brought by any party to this Agreement, the prevailing party shall be entitled to recover reasonable legal fees, expert witness fees, costs and disbursements, in addition to any other relief to which the prevailing party may be entitled.

22. Assignment

22.1 You shall not assign, sub-license or transfer Your rights or obligations under this Agreement to any third party without the prior written consent of However, in the event that consents to such an assignment, sub-license or transfer, then this Agreement shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

23. Entire Agreement

23.1 This Agreement constitutes the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral here to than as expressly set or referred to here in. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth here in.

24. Amendment in Writing

24.1 We may update or amend these General Terms and Conditions, the Service Specific Terms & Conditions including any technical specification relating to the Services and/or Package, the Acceptable Fair Use Policy, Privacy Policy and any information relating to the Services/Package from time to time to comply with law or to meet our changing business requirements. We will give You prior notice of any changes to the Agreement and You can choose to cancel the Services without penalty before the new terms affect you.

25. Further Assurances

25.1 The parties shall execute such further and other documents and instruments and take such further and other actions as may be necessary to carry out and give full effect to the transactions contemplated by this Agreement.

26. Relationship of the Parties

26.1 Nothing in this Agreement shall be construed as creating an agency relationship, partnership or joint venture between the parties.

27. Joint & Several Obligations

27.1 If any party consists of more than one entity, their obligations here under are joint and several.

28. No Third Party Beneficiaries

28.1 This Agreement does not provide and shall not be constructed to provide any third parties, with any remedy, claim, cause of action or privilege.

29. Severability

29.1 In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of as reflected in the original provision.

Please note: by signing up for any of our services you agree to be bound by all terms and conditions.

31.2 reserves the right to modify this Statement at any time.